Payment Policy

At Soleup, we aim to provide a secure and seamless shopping experience. This Payment Policy outlines the payment methods we accept and the security measures we have in place to protect your information.

1. Accepted Payment Methods

We accept all major credit and debit cards, as well as secure electronic payments. Currently, you can pay for your orders using:

  • Visa

  • Mastercard

  • American Express (Amex)

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

  • Shop Pay

Please note that we do not accept Cash on Delivery (COD), personal checks, or direct bank transfers.

2. Payment Security & PCI Compliance

Your security is our priority. Soleup uses industry-standard encryption protocols to ensure your payment details are safe.

  • Our store is hosted on the Shopify platform, which is Level 1 PCI DSS compliant.

  • We use Secure Sockets Layer (SSL) technology to encrypt your personal and credit card information during the checkout process.

  • We do not store your full credit card information on our servers; all transactions are processed through secure, third-party payment gateways.

3. Currency

All transactions on Soleup are processed in USD (United States Dollars). If you are purchasing from outside the USA (though we primarily serve the US market), your bank may apply currency conversion fees for which we are not responsible.

4. Billing Information

To ensure a successful transaction, please make sure your billing address matches the information on file with your financial institution. If the information provided is incorrect, your order may be delayed or cancelled.

5. Sales Tax

Applicable sales tax will be calculated and added to your total at checkout based on the shipping address and local state regulations within the United States.

6. Order Confirmation

Once your payment is successfully processed, you will receive an automated order confirmation email. If you do not receive this email, please check your spam folder or contact us at support@soleup.shop.

7. Payment Disputes

In the event of an unauthorized charge or payment error, please contact us immediately at support@soleup.shop or call us at +1 513-452-5549. We will work with you and our payment processor to resolve the issue as quickly as possible.

Contact Information

If you have any questions regarding our payment policy, please contact us:

  • Store Name: Soleup

  • Email: support@soleup.shop

  • Phone: +1 513-452-5549

  • Address: 1250 Westlake Ave, Lakewood OH 44107, United States